Tom Thomas
Collaborative consultant/senior project director with 30+ years experience directing 15 contact center start-ups, process optimization, RFPs, contracts, program direction, technology assessment/implementation. Authored the University of Phoenix Call Center Operations Management program and contact center industry advisor to state and local economic developers.
Recent clients/employers - Banner Health, Transparent BPO-Belize, Acquinity Interactive, Pace, 2Wire, Motorola & BPO's.